A real office at Lake Norman. Installers on our own team. A local number where a neighbor picks up. Serving Mooresville, Lake Norman and Charlotte since 2014.

Yes, there is a local DIRECTV office near you

If you’ve been searching “DIRECTV office near me” or “DIRECTV customer service near me,” you’ve probably found 800 numbers and call centers. We’re different.

NCWD Direct is a DIRECTV Authorized Dealer with a commercial office at 131 Plantation Ridge Dr, Suite 504, Mooresville, NC 28117 — right off Williamson Road, near Lowes Foods. We’ve been here since 2014, and the people who answer the phone are the same people who show up in the van.

What that means for you:

• A person, not a menu. Call (704) 360-7111 and you reach our Mooresville team directly — no hold music, no transfers overseas.
• Local installers, not subcontractors. Our technicians are on our own team. They know Iredell County, the lake, and the rural addresses other companies won’t drive to.
• Sign up or upgrade face to face. Sit down with us, look at the packages, and pick what fits your home — satellite or streaming.
• Appointments required — walk-ins aren’t guaranteed. Call (704) 360-7111 first so we can set a time; our team is often out on installs.
• Se habla español. Ask for service in Spanish when you call.

Looking for a DIRECTV phone number?

If you searched “DIRECTV phone number” and landed here, the local number is 704-360-7111 — call or text. That’s the right number for new DIRECTV service, moving your service, upgrades, adding a TV, or “my screen says no signal.” A real person in our Mooresville office answers; no phone tree.

If it’s a billing or account question, DIRECTV handles that directly — use the customer service number printed on your bill or in the DIRECTV app. Not sure which you need? Call us and we’ll point you the right way.

Please call first — here’s why

Our office is a working dealership, not a retail store. Between installs and the warehouse, the team is often out on jobs, so the door may be closed if you drop by unannounced.

Call (704) 360-7111 and we’ll set a time. Most visits take 20–30 minutes, and we can usually see you the same day or next day. Calling ahead also lets us pull up your address in advance so we know exactly what DIRECTV options are available where you live.

Office hours
Monday–Friday: 8:30 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Is there a DIRECTV store near Statesville, Huntersville or Denver?

Search “DIRECTV store near me” from most of Lake Norman and Google will hand you DIRECTV’s own page, which says there are no retail stores and everything is done by phone. That is true of DIRECTV corporate. It is not true of us. NCWD Direct is an authorized dealer with a real office at 131 Plantation Ridge Dr, Suite 504 in Mooresville — and for the towns around the lake, it is the nearest place you can sit down with a DIRECTV person.

• From Statesville: about 20 minutes south on I‑77 (exit 36, then Highway 150 toward Mooresville).
• From Huntersville, Cornelius and Davidson: 10–15 minutes north on I‑77 or Highway 115.
• From Denver and Sherrills Ford: about 25 minutes across the Highway 150 bridge.
• From Troutman, Concord and north Charlotte: 15–30 minutes, depending on traffic on I‑77.

Two honest notes. First, most of what people want from a “store” — signing up, upgrading a package, moving service, replacing a remote or a Gemini box — we can do faster by phone or at your home, and for many towns we are already driving your way that week. Second, call first at 704‑360‑7111 before you make the drive: our team is often out on installs, and an appointment guarantees someone is here to help you.

What we can help with in person

New DIRECTV service. Choose between DIRECTV Satellite (works anywhere with a clear view of the sky — no internet required) and DIRECTV via internet (no dish, no contract). We’ll explain both honestly and tell you which one actually makes sense at your address.

Upgrades. Moving from an older receiver to Gemini, adding rooms, adding sports or Spanish-language packages, or switching from satellite to streaming (or back).

Quotes for internet bundles. AT&T Fiber and Kinetic by Windstream availability checks for your address, so you can bundle TV and internet through one local contact.

What we handle by phone or at your home

Equipment trouble — frozen screen, no signal, a remote that stopped working, a Gemini box acting up. Call us. Most issues we can walk you through on the phone; if it needs hands, we come to you.

Installation and service calls — scheduled through our office and done by our own technicians across Mooresville, Lake Norman, Statesville, Huntersville, Charlotte and rural Iredell County.

A few things we’re honest about

We’re an authorized dealer, so some things still go through DIRECTV corporate:

• Billing and payments on an existing DIRECTV account are handled by DIRECTV at 800-531-5000 or through the DIRECTV app. We can point you to the right place, but we can’t see or change your bill.
• Equipment returns are done with a prepaid FedEx/UPS label from DIRECTV — we’re not able to accept returned boxes at the office.
• Cancellations go through DIRECTV directly.

For everything else — signing up, upgrading, fixing what’s broken, and getting a straight answer from someone local — that’s us.

Why Mooresville has trusted us since 2014

• 4.6 stars from 94+ Google reviews — read them on our Google listing.
• Veteran-owned, women-owned and Latino-owned local business.
• 12 years installing and servicing DIRECTV around Lake Norman and Charlotte.
• Same team, start to finish — the person who sells you the system is the one who makes sure it works.

“This office and staff are so easy to work with and very reliable.”

Google review

“Natalie and Wagner are professional in all aspects… He spent the extra time to verify we knew how the upgraded system worked.”

Jerry H., Google review

Frequently asked questions

Is there a DIRECTV office near Mooresville, NC?

Yes. NCWD Direct, a DIRECTV Authorized Dealer, has a commercial office at 131 Plantation Ridge Dr, Suite 504, Mooresville, NC 28117. Visits are by appointment — call (704) 360-7111 to set a time.

How do I speak to a real person at DIRECTV?

For a local person, call NCWD Direct at (704) 360-7111 during business hours and you’ll reach our Mooresville team directly. For billing on an existing account, DIRECTV’s customer service line is 800-531-5000.

What is the DIRECTV phone number for Mooresville, NC?

For new service, upgrades, moves or equipment help around Mooresville, Lake Norman and Charlotte, call or text NCWD Direct at 704-360-7111 — a local DIRECTV Authorized Dealer where a real person answers. For billing and account changes, use DIRECTV’s customer service number on your bill or in the DIRECTV app.

Can I walk in without an appointment?

We ask that you call first. Our team is often out on installations, so calling ahead makes sure someone is at the office to help you and lets us check your address before you arrive.

Where can I drop off my DIRECTV equipment?

Equipment returns are handled by DIRECTV with a prepaid FedEx or UPS shipping label, not through dealer offices. Call DIRECTV or check your account for the return label. If you’re upgrading with us, we’ll walk you through the return process during installation.

Do you handle DIRECTV billing questions?

Billing, payments and account changes on an existing account go through DIRECTV directly. We’re happy to point you to the right contact, and we handle everything related to new service, upgrades and equipment.

Do you service rural areas without internet?

Yes — that’s one of our specialties. DIRECTV Satellite doesn’t need internet, and our own installers cover rural Iredell County and the surrounding areas.

Do you speak Spanish?

Sí. Se habla español — just ask when you call.

Is there a DIRECTV store near Statesville, Huntersville or Denver, NC?

DIRECTV corporate has no retail stores, but NCWD Direct — an authorized DIRECTV dealer — has a real office in Mooresville at 131 Plantation Ridge Dr, Suite 504. That is about 20 minutes from Statesville, 10–15 from Huntersville, Cornelius and Davidson, and 25 from Denver and Sherrills Ford. Call 704-360-7111 first so we can set a time; our team is often out on installs.